Refund / Cancellation Policy

You can cancel your order free of charge while it is still being prepared or is not yet dispatched for delivery. Once the order is out for delivery, it cannot be cancelled.

To cancel, call us at +91 88001 72206 or message us at Official.3sispizza@gmail.com with your order number as soon as possible.

If you paid online and your order is cancelled before dispatch, or if we are unable to fulfil it, the full amount is refunded to the original payment method. Refunds are initiated within 24 hours and typically reflect in your account within 5–7 business days, depending on your bank.

If your payment was debited but the order failed, or you received the wrong or an incomplete item, contact us within 24 hours of delivery. After a quick verification, we will either redo the order or refund it — your choice.

If an item arrives damaged, spilled, or not as described, send us a photo within 24 hours. We will replace the item or refund it, whichever you prefer.

For COD orders cancelled before dispatch, no payment is collected, so no refund is needed. If you paid the rider and then cancel, contact us with the order details and we will arrange the refund.

Refunds are not applicable for orders that were correctly prepared and delivered, but where the taste or preference did not meet personal expectations, or for delays caused by circumstances outside our control (extreme weather, unreachable address, restricted access).

For any cancellation or refund request, reach us at +91 88001 72206 or Official.3sispizza@gmail.com — we usually respond within a few hours during outlet timings (10:00 AM – 10:00 PM).